Enforce 2FA for my agency team

The intended audience for this article is Agent Admins.

In order to enforce two-factor authentication (2FA) for an agency team, you must be an agent admin and have 2FA enabled for your agent admin account.

Once you have 2FA enabled for your account, you can turn on 2FA for your agency team either from Team Settings or Team Members.

From the Team Settings page, scroll to Enforce 2-Factor Authentication. A status pillbox indicates if your team already has 2FA enabled.

When you select the Enforce 2-Factor Authentication button, a confirmation modal displays, asking for the 2FA code for your personal agent admin account (using the same authentication app when you sign in).

A success notification and green pillbox indicate that 2FA enforcement is enabled. Any team members currently logged in who don't have 2FA enabled will be automatically logged out.

Alternatively, you can also enforce 2FA from the Team Members page.

Once 2FA enforcement is enabled, all of your agency team members who haven't enabled 2FA will receive a notification prompting them to setup 2FA. If your agency has Segments enabled, the email will be branded to the relevant segment.

When the team member selects Setup 2-Factor Authentication, or the next time the team member tries to login, they will need to setup 2FA.

If you need to send a reminder, from the Team Members page, select the Send 2FA Reminder button to send a reminder to all team members who haven't setup 2FA yet. Or to send a reminder to an individual team member, select Actions > Send 2FA Reminder. Reminders can only be sent once every twelve hours.