The intended audience for this article is Agents.
Agency administrators can reset the 2FA code for an agency team member that loses access to their authenticator app (preventing them from logging in to their Wunderite account). Please reach out to your Agency Admin first, to help with resetting 2FA.
Prerequisites:
Only Agent Administrators can reset 2FA for another agency team member.
The Agent Administrator must have 2FA enabled on their own account.
The Agent Administrator will need to verify their identity with their authenticator app before they can reset another agency team member's 2FA.
Step 1: Access the Team Member's Profile
Log in to your Wunderite account as an administrator.
Navigate to the "Team" tab along the left hand side of your screen, then select "team members"
Find the team member's name (e.g., Percy Weasley) in the list.
Step 2: Initiate the 2FA Reset
Locate the Team members name in your list of members
Click the Reset two-factor authentication button in the "Actions" drop down menu along the right hand side of their profile.
Step 3: Verify Your Identity
For security, the system will prompt you to verify your own identity.
Open your authenticator app and retrieve your current 2FA code.
Enter your code into the verification field and click Verify.
Step 4: Confirm the Reset
A confirmation prompt will appear, explaining that resetting 2FA will disable it for the user.
This means the team member will need to manually re-enable it from their own account settings.
Click "Yes, I am sure" to confirm the action.
Step 5: Confirmation and Notification
The team member's profile will now show that their 2FA is "Disabled."
Both you (the admin) and the team member will receive an email notification confirming that 2FA has been reset.
The team member can now log in without a 2FA code and will need to set up 2FA again in their account settings to re-enable it.