The intended audience for this article is Agents.
If your AMS360 Customer and/or Prospect records meet the required criteria for the data sync from AMS360 to Wunderite, but you are still not seeing those updates come over, you may have some errors on the AMS360 side that you need to clear out.
AMS360 Notification Service (ONS)
Wunderite uses AMS360's Notification Service (ONS) to be notified when there are changes in AMS360 that need to be synced to Wunderite. Sometimes this service has errors on the AMS360 side that require manual intervention by your AMS360 Administrator.
How to determine if you have errors and correct them
There doesn't seem to be a specific reason in many cases as to why the AMS360 notification service has errors that keep it from working with Wunderite or other applications. This is why we recommend following the steps below whenever you are not seeing data flowing to Wunderite.
Login as an AMS360 Administrator
Navigate to
Administration
in the top navigationClick
Utilities
on the left menuClick
Undelivered Notification Messages
If you see any records with the Notification Recipient listed as
Wunderite
, click on theDelete
checkbox and then click on theSave
icon.There may be multiple errors that you need to clear out, so after clearing out any messages, we recommend reopening the
Undelivered Notification Messages
window and checking to make sure no other errors have appeared.If you see additional errors, repeat the steps above.
Are Updates Still Not Syncing?
If you've Deleted the visible errors, but still do not see any updates syncing to Wunderite, we recommend disabling and re-enabling the Notification Service client. This essentially is a reset of the service.
To make these updates, you'll need administrative access to your AMS360 instance
To Disable:
Login to AMS360 as an Administrator
In the top navigation, click
Administration
On the left menu under General, click
Notification Service Setup
Select the
Wunderite
Notification Client and clickEdit
in the yellow bar.Click
Edit
in the Notification Recipient yellow barSet the Delivery Status dropdown setting to
Off
In the Recipient Information yellow bar, click
Update
In the Notification Service Clients yellow bar click
Update
againClick Save & Close
To Re-enable:
Select the
Wunderite
Notification Client and clickEdit
in the yellow bar.Click
Edit
in the Notification Recipient yellow barSet the Delivery Status dropdown setting to
On
In the Recipient Information yellow bar, click
Update
In the Notification Service Clients yellow bar click
Update
againClick Save & Close
If after performing these steps, you continue to see issues, we recommend contacting Vertafore support or your account manager. There may be additional issues that only Vertafore would be able to assist with.