The intended audience for this article is Agents and Customers.
To get the most from Wunderite, you will want to receive our emails (eg. passwordless login, notifications, updates, support information). Unfortunately, spam filters and security gateways sometimes label important messages as spam or block them entirely.
To prevent this from happening, add Wunderite to allowlists (or white lists). Allowlisting ensures that your email system trusts emails from Wunderite, preventing them from being flagged as spam or blocked by security measures.
Where we send emails from
Sending domains:
@wunderite.com
@email.wunderite.com
Specific email addresses:
1. Add Wunderite to Your Email Spam Allowlist
Spam filters block emails from your inbox. Programmatically set Wunderite emails to bypass these spam filters with common systems:
Microsoft 365 (Exchange Online):
Login to the Exchange Admin Center.
Search “Anti-Spam”
Follow the steps to create an inbound anti-spam policy that lists our sending domains and emails
Gmail (Google Workspace):
Login to the Google Admin Console
Navigate to Apps > Google Workspace > Gmail > Spam, Phishing, and Malware
In the Spam > Configure section, select “Bypass spam filters in selected lists”. Add our sending domains and email addresses listed above, and save the changes
2. Add Wunderite to Your Security Gateway Allowlist
Email Security Gateways block malicious, phishing, spam, and other threats before they reach your email provider, in addition to enforcing security policies (aka email filtering, email protection, Secure Email Gateway).
For businesses using email security gateways such as Mimecast, Proofpoint, Barracuda, etc (see list below):
Access your gateway's admin console.
Find the allowlist or approved senders setting (sometimes under policies or email protection settings).
Add @wunderite.com and @email.wunderite.com to the allowlist.
Save and apply the changes.
Email Digests and Checking Blocked / Managed Senders Lists
Email gateways occasionally send periodic (daily, weekly) digests that list out emails that were blocked, with a link in the email to Allow or Block all emails like it. We have found that some agents have inadvertently clicked "Block All Emails Like This". We recommend checking individual and organization settings Managed Senders Lists
Common Email Security Gateways
Check Point
Egress Intelligent Email
Cisco Secure Email
FortiMail
Cloudflare Cloud Email Security
Trend Micro Cloud App Security
Darktrace/Email
Ironscales
Microsoft Defender for Office 365 / Microsoft Exchange Online Protection
Tessian Cloud Email Security Platform
Symantec Email Security.cloud by Broadcom
Forcepoint
Trend Vision One - Trend Micro
SonicWall Hosted Email
AppRiver Email Threat Protection
Fortinet FortiMail
Sophos Email Security
3. Ensure Your Firewall or Email Security Systems Aren't Blocking Us
If you're using advanced security software, ensure that it isn’t blocking our emails by reviewing blocked email logs, and adding our domain and email addresses to the approved senders list.
4. Get Help from Your IT Department
If you're in a corporate environment, your email system might have centralized controls. Forward this article to your IT team or email administrator so they can take the necessary steps to ensure you receive our communications.
Need Help?
If you’ve followed these steps but are still not receiving our emails, chat with us in app, email [email protected] or call us at 1-888-Wunderite for further assistance.