The intended audience for this article is Agents.
A Wunderite Production environment is our live system where actual customer interactions occur
Setup with all the necessary configurations for real-world operations
Includes live data processing and customer communication
A Wunderite Sandbox environment is designed for testing integrations and features before they go live
Sandbox uses separate logins and user accounts from production
Agencies should not interact with customers using sandbox
Do not send forms or invite customers to create accounts
Agencies can test collaborative features (sending forms, emails etc) with test email addresses (or aliases) that the agency controls
Sandbox supports sending live outgoing email for testing purposes
eg test the collaborative features before your organization sets up a new production environment
All data on sandbox will be deleted (wiped)
Customer data may temporarily live in Sandbox to test integration imports
Data is never migrated from Sandbox to Production
Changes to data in Sandbox will not synchronize back to integrated products
In cases where Wunderite imports production data from AMS360-Production into Wunderite-Sandbox, we recommend to not write data back to AMS360
If you make a change to an account in Sandbox, that change will not synchronize back to other products
Sandbox may be used for training agency power users or trainers, including:
Test key Wunderite features in throwaway environment
Verify data (coming from AMS360)
Get key power users / trainers up to speed on Wunderite ahead of a larger organization
Agency should have no expectation of continuity of data between sandbox and production