The intended audience for this article is Technical Agent Admins with an AMS360 integration.
AMS360 Sync Tools help agency administrators troubleshoot AMS360 integration issues, validate sync behavior, and manage integration credentials. The tool provides visibility into:
Integration credential health
Sync activity and history
Customer lookup validation
Manual resync operations
Sync event logs
Technical contact configuration
The primary purpose of the tool is operational troubleshooting and sync verification.
Access
Agents admins can access AMS360 Sync Tools by navigating to the Team page in Wunderite, then selecting AMS360 Sync Tools in the sidebar. The button will generate a signed link that expires after 15 minutes.
Key limitations
Resync throttling
Manual resyncs are limited to once every 2 hours.
Historical resync limits
Users can manually resync up to the last 30 days. Requests beyond 30 days require assistance from the Wunderite support team.
Tool sections
Overview page
The Overview page displays:
Current integration credentials
Credential health status
Last credential validation check
Integration configuration details
Credential checks normally run daily around 6:00 AM Eastern.
Status indicators
Status | Meaning |
Green / Healthy | Credentials validated successfully |
Error state | Credential or configuration issue detected |
Waiting check | Expected in non-production/demo environments |
If credential validation fails:
The UI displays an error message
The agency technical contact receives an email notification automatically
Managing credentials
Admins can update or regenerate credentials for supported integrations, including:
EMS
ONS
WSAPI
Credential management is a two-step validation process. AMS360 Sync Tools can only save valid credentials. If the required AMS360-side setup has not been completed, credential updates will fail and display an error.
This prevents invalid credentials from being saved and reduces the risk of breaking an existing integration configuration.
The page can also be used to verify current integration configuration values against the agency setup.
Common use cases
Confirming incorrect credentials
Regenerating expired credentials
Validating ONS setup
Troubleshooting integration connectivity
Contact info tab
The Contact Info tab manages the agency technical contact. This contact receives:
Nightly credential health emails
Integration failure notifications
This section also provides access to manual resync actions.
Resync tab
The Resync tab allows admins to manually request sync operations for a selected time period.
What happens during a resync
After a resync request is submitted:
The system queues the sync
Progress appears in the UI
Sync counts and timestamps are logged
Completion status updates automatically
Important notes
Resyncs are rate limited to once every 2 hours
Resyncs over 30 days require support assistance
Large historical syncs should be escalated
Lookup tab
Purpose
The Lookup tab validates whether AMS360 customer records are accessible through:
WSAPI
EMS APIs
This helps identify configuration problems between AMS360 and Wunderite.
How lookup works
Enter:
AMS360 customer UUID
The system attempts to validate access through the configured integrations.
Successful lookup
A successful lookup confirms:
Customer exists
APIs are reachable
Credentials are functioning correctly
Failed lookup
Failures may indicate:
Invalid UUID
Incorrect WSAPI configuration
Incorrect EMS configuration
Credential issues
Integration access problems
Different API systems may fail independently. For example:
WSAPI succeeds while EMS fails
EMS succeeds while WSAPI fails
This usually indicates partial configuration problems.
Sync logs
Purpose
Sync Logs provide a complete event history for synchronization activity between AMS360 and Wunderite.
Searching logs
Logs can be searched using either:
AMS360 customer UUID
Wunderite risk profile ID
The system automatically associates related records.
Reading sync events
Logs should generally be read from bottom to top to understand event order correctly. Typical events include:
AMS360 webhook received
Wunderite update triggered
Sync initiated
Verification completed
Duplicate/no-op updates ignored
Verification indicators
Verified sync events display a checkmark indicator. Missing verification may indicate:
Incorrect ONS credentials
Integration verification failures
Configuration mismatches
Common troubleshooting scenarios
Missing customer data
Use Sync Logs to determine:
Whether the sync event occurred
Whether the update propagated successfully
Whether downstream systems rejected or ignored updates
Customer not found in Wunderite
If a customer exists but cannot be located manually, logs may provide a direct link into the corresponding Wunderite record.
Duplicate sync events
AMS360 may respond back after Wunderite updates data.
In many cases:
Wunderite sends an update to AMS360
AMS360 sends a confirmation webhook back
Wunderite detects no net change
The event is ignored intentionally
This is expected behavior.
Recommended troubleshooting workflow
Confirm credential health on the Overview page
Verify agency technical contact information
Use Lookup to validate customer accessibility
Review Sync Logs for event history
Confirm verification checkmarks
Run a manual resync if needed
Escalate historical sync requests over 30 days