The intended audience for this article is Agents.
If you have a question about Wunderite, start with Wunderguide. It’s the fastest way to get help, any time of day.
Why use Wunderguide first
Wunderguide is not a basic chat. It’s trained on hundreds of support articles and can:
Give immediate answers, no waiting for a reply
Walk you through issues step by step
Show screenshots so you know exactly where to click
Ask follow-up questions to narrow down the problem
Help with both troubleshooting and how-to questions
In most cases, you’ll get what you need faster than emailing support.
How to access Wunderguide
Open Wunderite
Click the chat icon in the app
Go to Messages
Click Send us a message
This will open Wunderguide.
What you can ask
You can ask Wunderguide about anything in the app. For example:
“Why isn’t AMS360 syncing?”
“How do I send a signature request?”
“Why isn’t Autofill working?”
You can also paste screenshots. Wunderguide will analyze them and guide you on what to do next.
When to contact support
If Wunderguide can’t resolve your issue, you can still reach out to our support team. But starting with Wunderguide will usually get you unblocked faster. Before emailing support, try Wunderguide. It’s the quickest way to get back to work.